IBM SkillsBuild

This course introduces the essential interpersonal skills needed to build positive professional relationships and communicate effectively in today’s workplace. You will explore how different communication styles influence workplace interactions, collaboration, and professional relationships, helping you understand how the way you communicate can affect others and shape workplace dynamics. You will learn the importance of active listening and emotional intelligence in creating stronger professional relationships. The course will help you understand how to listen with greater awareness, recognize different perspectives, and respond appropriately in workplace situations. You will also explore assertive communication and boundary setting, enabling you to express your needs, expectations, and opinions clearly while maintaining respect for others.